If for any reason you are not happy with your purchase, please contact our customer services department at email@example.com.
* Shipping fees, duties, taxes, customs fees are non-refundable on returns or exchanges.
* All Sale items are non-refundable
* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
Orders may be returned using any shipping method of your choice at your expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your invoice or order number. Shipping/duties, taxes and customs fees are non-refundable.
Please allow 2 weeks from the time you mail your order for your return or exchange to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
To provide the best customer service, any concerns regarding orders must be received in writing within 7 days of delivery.
If approved, your refund will be processed, you will receive confirmation via email, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 days after receiving the email for the funds to clear.
Contact us at firstname.lastname@example.org for any questions related to refunds and returns.